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"KEEPING
YOU COOL SINCE '42"
Serving the Texas Hill Country Since 1942 |
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CALL US TODAY! |
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512-353-4770 |
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Testimonials |
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Every
letter listed below is real, and is used with the writer’s
permission. For privacy reasons, the names have been
removed.
You may also view our customer surveys by clicking on any of
the links below:
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Write A
Customer Review:
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Local International Business
 I
have completed your "How Did We Do?" card, but I feel that
additional comments are required. This is the first time
that I have used your company and I have been very favorably
impressed by the quality of the work performed by your
personnel. They were unfailingly courteous, and always left
a clean and tidy workplace. They very obviously took a great
deal of pride in their work and this left me with a strong
feeling of comfort that I was getting value for my
investment. I was also favorably impressed by your
professional approach from the time that you proposed
alternate solutions to my heating problems to the final
handover of the system documentation. I look forward to a
long relationship with your company through your service
agreement program and will have no hesitation in
recommending your services to friends and neighbors.
Local Homeowner
 My
wife and I would like to thank you for the excellent job
done to our home. You not only inspected our home, but sat
down with us and showed us the most economical A/C unit our
house needed. It really shows that you care about your
customer and are not out to make a fast dollar. If our
family or friends should ever need some work done, we will
highly recommend that they call you. It is because of you
that we have a much cooler home. Again, thank you for your
honest and professional service.
Property Management Company
To
Whom It May Concern:
This correspondence concerns the excellent service and
quality work we have received from
 Walter
Mott and his employees of the Dean's Shop. The Dean's Shop
with Mr. Mott has been our primary heat and A/C vendor for
the last two years, handling over 25 properties that consist
of approximately 300 units. We find Mr. Mott a very
experienced and knowledgeable technician, and the service
has always been prompt and efficient. Mr. Mott often spends
time and exerts effort beyond what is normally expected from
a vendor to solve our problems and keep our tenants happy.
We have also used Mr. Mott on two major air conditioning
projects at complexes that had suffered severe storm damage.
Mr. Mott is our expert authority on heating and air
conditioning and has helped enormously when speaking and
dealing with insurance adjusters. He is personable, polite
and patient. We have received nothing but excellent service
from Mr. Mott and highly recommend him and his shop.
Local Electric Coop
 Our
coop sponsors several rebate programs for their customers.
One of these programs is the "Improved Home Program." Our
company relies on heating and air conditioning dealers to
provide quality equipment and service to ensure the customer
is satisfied with their high efficiency central unit.
A requirement of this program is for one of our field
representatives to personally inspect every high efficiency
unit installed before the customer can receive the rebate
premium. Not only do we personally inspect these units, we
also take time to visit with the customer concerning their
rebate and their satisfaction with their new central unit.
Dean's Shop continues to receive high marks for quality
equipment, installation and service. Your customers have
assured this coop that you take great pride in your work by
providing prompt service.
Dean's Shop has been involved with the various rebate
programs for many years and we certainly look forward to
many more years of working with you in our rebate programs.
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Customer Reviews Online |
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Please feel free to write
a customer view on any of these online review sites.
Your continued support for our business is appreciated. |
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Testimonials
I
can't wait to go to the house and enjoy the new cold air! I
want to thank you so much for all your very efficient and
professional services. We will never use any other company
for our A/C or electric services. You guys are awesome, in
every department.
With great appreciation
Frannie Volinsky
I
wanted to let you all know how much we appreciated the
service provided to us the night of the 7th. I was
pleasantly surprised that you were able to send a technician
out for our AC problem last night. He arrived and
immediately diagnosed the problem, explained it thoroughly
and repaired it quickly. He was extremely courteous, went
out of his way to be helpful and I really appreciated his
professionalism and friendliness. He deserves a raise!
Thanks so much,
Chris
"Walter
Mott and his staff at Dean’s Shop did an outstanding job of
designing, installing, and servicing out Trane Heat pumps
and variable speed Air-handlers. We approached him for an
independent bid and he responded in a very timely fashion
with a proposal that was dollar-wise, comparable, and
superior in value. During the design phase we met with
Walter, and using our house plans, came up with the solution
we wanted. He was very patient and answered our questions in
a way that we could understand.
When it came time to construct the system, Dean’s Shop
personnel were very diligent and cooperated beyond my
expectations with the other sub-contractors and my builder.
Walter and his staff maintain a very professional work
ethic. The system itself is outstanding, it keeps the
temperature it is set at, it’s very quiet, and my electric
bill is very reasonable. We will certainly recommend Dean’s
Shop and Trane to our family and friends."
Herschel and Robin
"I wanted
to write and thank you and your folks for your installation
and follow-up on the TRANE heat pump you installed this
spring. Our contractor, John, told us that you would be a
great person to deal with, and he was certainly right. I was
impressed early on with the sizing procedure you conducted
to insure the proper system was installed.
I have waited to write so that I could check out your claims
that I would see a noticeable decline in my utility bills. I
have compared the bills to last year’s (esp. this summer’s)
and my monthly usage has dropped significantly. The highest
bill this summer compared to last summer (same month) was
$131.00 less. The average reduction is $75-$100
month-to-month. I also appreciate the preventative
maintenance that is included with the purchase of the
system. Your folks are a pleasure to have at the house. I
would recommend the TRANE system to anyone, but you and your
folks are the real recommendation."
Sincerely,
Larry
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MORE TESTIMONIALS |
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"In the
past twelve months, I have used Dean’s Shop for all of my
air conditioning repairs and replacements. After using
several different local companies that did not provide
professional and timely service, I found Dean’s Shop. Walter
Mott has always serviced our air conditioning needs in a
professional manner. I cannot recall a time when Dean’s Shop
did not service our property day or night. I would not
hesitate to refer Dean’s Shop to anyone. I have been so
pleased due to Walter’s ability to communicate effectively
with my staff during peak seasons. In the apartment business
it is very important to be able to count on vendors during
hectic times. I feel that we can count on Dean’s Shop."
Sincerely,
Melanie
Apartment Manager
"As
the Building Official for the City of San Marcos, I have
known Walter at Dean’s Shop, on a professional basis, for
more than five years. I have personally inspected Walter’s
work and my inspectors have inspected work that his company
has done. We have not had any problems with him or any of
his company’s work. It us my opinion that Walter is a
professional in his field and sets high standards from his
employees. If I can provide additional information please do
not hesitate to call upon me."
Sincerely,
James, Building Official
"We
really appreciate all of your hard work during our AC
change. All of the workers were very friendly & helpful when
they were called to our home on several occasions prior to
the new unit. Service like that is greatly appreciated."
Sincerely,
The Brown Family
"Earlier this year we replaced our14-year-old heating and
cooling system with a new system from Dean’s Shop. This
residential job included two operating systems, as well as
the replacement and repair of our attic ducting.
Walter Mott did a wonderful job of quoting options, and the
work was done in a professional manner. The equipment is
performing perfectly. With August and early September
temperatures now routinely passing the 100-degree mark, we
are thrilled we had a new system installed for the new
century!"
Brian
"I am
very satisfied with the Trane Air Conditioning system
installed by Dean’s Shop
and owner, Walter C. Mott. Walter and his crew are very
picky concerning installation procedures and customer
satisfaction. I recommend Dean’s Shop, Walter and his crew
to anyone wanting the job done in a very professional
manner."
Best regards,
Larry
"Bluebonnet Electric Cooperative, Inc. sponsors several
rebate programs for their customers. One of these programs
is the “Improved Home Program”. Bluebonnet relies
on the heating and air conditioning dealers like yourself to
provide quality equipment and service to ensure to that
customer is satisfied with their high efficiency central
unit.
A requirement of this program is for a Bluebonnet Field
Representative to personally inspect every high efficiency
unit installed before the customer can receive the rebate
premium. Not only do we personally inspect these units, we
also take time to visit with the customer concerning their
rebate and their satisfaction with their new central unit.
Dean’s Shop continues to receive high remarks for quality
equipment, installation and service. Your customers have
assured Bluebonnet Electric that you take great pride in
your work by providing prompt service.
Dean’s Shop has been involved with the various rebate
programs for many many years and we certainly look forward
to many more years of working with you in our rebate
programs."
Keep up the great service,
Byron and Mark
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