Local International Business

I have completed your "How Did We Do?" card, but I feel that additional comments are required. This is the first time that I have used your company and I have been very favorably impressed by the quality of the work performed by your personnel. They were unfailingly courteous, and always left a clean and tidy workplace. They very obviously took a great deal of pride in their work and this left me with a strong feeling of comfort that I was getting value for my investment. I was also favorably impressed by your professional approach from the time that you proposed alternate solutions to my heating problems to the final handover of the system documentation. I look forward to a long relationship with your company through your service agreement program and will have no hesitation in recommending your services to friends and neighbors.

Local Homeowner

My wife and I would like to thank you for the excellent job done to our home. You not only inspected our home, but sat down with us and showed us the most economical A/C unit our house needed. It really shows that you care about your customer and are not out to make a fast dollar. If our family or friends should ever need some work done, we will highly recommend that they call you. It is because of you that we have a much cooler home. Again, thank you for your honest and professional service.

Property Mangement Company

To Whom It May Concern:
This correspondence concerns the excellent service and quality work we have received from Walter Mott and his employees of the Dean's Shop. The Dean's Shop with Mr. Mott has been our primary heat and A/C vendor for the last two years, handling over 25 properties that consist of approximately 300 units. We find Mr. Mott a very experienced and knowledgeable technician, and the service has always been prompt and efficient. Mr. Mott often spends time and exerts effort beyond what is normally expected from a vendor to solve our problems and keep our tenants happy. We have also used Mr. Mott on two major air conditioning projects at complexes that had suffered severe storm damage. Mr. Mott is our expert authority on heating and air conditioning and has helped enormously when speaking and dealing with insurance adjusters. He is personable, polite and patient. We have received nothing but excellent service from Mr. Mott and highly recommend him and his shop.

Local Electric Coop

Our coop sponsors several rebate programs for their customers. One of these programs is the "Improved Home Program." Our company relies on heating and air conditioning dealers to provide quality equipment and service to ensure the customer is satisfied with their high efficiency central unit.

A requirement of this program is for one of our field representatives to personally inspect every high efficiency unit installed before the customer can receive the rebate premium. Not only do we personally inspect these units, we also take time to visit with the customer concerning their rebate and their satisfaction with their new central unit. Dean's Shop continues to receive high marks for quality equipment, installation and service. Your customers have assured this coop that you take great pride in your work by providing prompt service.

Dean's Shop has been involved with the various rebate programs for many years and we certainly look forward to many more years of working with you in our rebate programs.

If you wish to receive copies of these letters, please send a request. Please understand that your request will be reviewed carefully. And, please understand that in some cases, our clients may not want their addresses revealed.